Contacts

Every email you send a message to will include one of to, cc or bcc field. It may come a surprise, but you can't email without them.

For every email you send out we will automatically create a contact for you.

You can manage these contacts via API calls (coming soon a way to manage them in admin)

Let's say you have contact Johnny B with email [email protected]

The first time you email JB, we'll automatically create a contact for him (if you haven't already created one).

With future emails to JB, we won't create another contact, rather keep "attaching" said emails to him as a recipient.

Every contact will have properties, such as first_name and last_name.

There is also a field called "is_blacklisted". If a contact has blacklist set to true, this means that any emails sent to this address will not be sent.

How "blocked" becomes true:

• You set that
• somebody in your organisation set that
• Email bounced - if you are emailing an address that is full or doesn't exist, that's a "hard bounce". Once that happens, we will automatically change "is_blacklisted" to true
• User unsubscribed or blocked your sender